Technical Support Engineer

ABBYY, a global leader in intelligent automation with over 30 years of experience, is seeking a Technical Support Engineer to join their diverse team of 800+ professionals across 15 countries. The role combines technical problem-solving with customer service, requiring expertise in Windows, Linux, and database systems. The position offers a competitive salary range of $80,000-$100,000 and includes comprehensive benefits.

The ideal candidate will be responsible for resolving customer tickets, troubleshooting complex technical issues, and creating knowledge base documentation. With a focus on collaboration, you'll work closely with Support, Development, DevOps, and QA teams. ABBYY's commitment to innovation is evident in their 140+ technology patents and impressive client portfolio including Fortune 500 companies like DHL, Johnson & Johnson, and Spotify.

The company offers a flexible work environment with both remote and hybrid options, emphasizing work-life balance through flexible hours and generous time-off policies. ABBYY's culture is built on respect, transparency, and simplicity, with a strong emphasis on diversity and inclusion. Their market leadership is recognized by top analysts like Gartner and Everest PEAK Matrix Assessment.

This role presents an opportunity to work with cutting-edge technologies in AI, Machine Learning, and Natural Language Processing while contributing to ABBYY's first low-code/no-code Intelligent Document Processing platform. The position offers professional growth through ABBYY University courses and the chance to impact how global enterprises transform their business processes.