Storage Cloud Support Engineer- Spanish Speaker

Amazon Web Services (AWS) is seeking a Storage Cloud Support Engineer who is fluent in Spanish. As a member of the AWS Support team, you'll be at the forefront of cloud technology, assisting a global list of companies and developers using AWS services.

Key responsibilities include:

• Learning and using groundbreaking technologies
• Applying advanced troubleshooting techniques to provide unique solutions
• Interacting with leading engineers worldwide
• Partnering with AWS teams to reproduce and resolve customer issues
• Providing feedback to internal teams on service improvements
• Driving customer communication during critical events
• Working on projects to improve support processes and customer experience
• Creating technical content for the developer community
• Solving complex customer problems across multiple AWS services

The role focuses on AWS storage services including S3, Storage Gateway, Glacier, EFS, FSx for Lustre, Snowball, AWS Transfer for SFTP, DataSync, and AWS Backup. You'll act as the "voice of the customer" to development teams for recurring issues or feature requests.

AWS values work-life harmony and provides a flexible working culture. The company promotes diversity and inclusion through employee-led affinity groups and ongoing learning experiences. Career growth opportunities and mentorship are available to help you develop as a well-rounded professional.

This position is based in Dublin, Ireland, and operates on a follow-the-sun model, so there's no after-hours on-call or mandated overtime.