Cloud Support Engineer - Containers

AWS Support is seeking a Cloud Support Engineer specializing in Containers to join their global team. This role is part of AWS Sales, Marketing, and Global Services (SMGS), focusing on supporting enterprise-level customers with their cloud infrastructure needs. As a Cloud Support Engineer, you'll work with cutting-edge container technologies including EKS, ECS, ECR, and Fargate, helping customers automate and scale their containerized applications.

The position offers a unique opportunity to work with industry-leading companies while developing expertise in cloud technologies. You'll be responsible for troubleshooting complex technical issues, providing solutions through multiple communication channels, and contributing to the improvement of AWS services through customer feedback.

The role combines technical problem-solving with customer service, requiring both strong container orchestration knowledge and excellent communication skills. You'll have opportunities for professional growth through mentoring, training development, and collaboration with various AWS teams. The position offers work-life harmony and operates on a flexible schedule including weekend rotations.

AWS values diversity and maintains an inclusive culture where employees from all backgrounds can thrive. The company provides comprehensive support for professional development, including knowledge-sharing resources and career advancement opportunities. This role is perfect for someone passionate about cloud technology, customer service, and continuous learning in a dynamic environment.

The ideal candidate will have experience with container technologies, Linux systems, and networking protocols. They should be comfortable working in a fast-paced environment, handling multiple customer cases, and contributing to team initiatives. The role offers exposure to groundbreaking technologies and the chance to impact AWS's global customer base.