Cloud Support Engineer-I, GovCloud Support Team (US)

AWS Premium Support is seeking Support Engineers to provide world-class technical assistance across their comprehensive cloud platform. This role combines hands-on technical problem-solving with customer service excellence, offering a unique opportunity to work with cutting-edge cloud technologies. As a Support Engineer, you'll tackle diverse technical challenges, from basic EC2 Linux guidance to complex Big Data configurations.

The position offers exceptional growth opportunities, including mentoring new hires, developing training programs, and collaborating with development teams. You'll be part of a global follow-the-sun support model, ensuring a balanced work-life harmony with no after-hours on-call requirements. The role operates on a flexible 5-day rotation schedule, accommodating various weekly patterns.

AWS values diverse experiences and backgrounds, encouraging applications from candidates with both traditional and non-traditional career paths. The company offers comprehensive benefits, including competitive base pay ranging from $71,100 to $158,900 depending on location, plus equity, sign-on bonuses, and extensive medical benefits.

This is an ideal opportunity for technically-minded problem-solvers who excel in customer communication and enjoy working with evolving technologies. You'll join AWS's mission to innovate and maintain their position as the world's leading cloud platform while developing your career in a supportive, inclusive environment that champions work-life balance and professional growth.