Cloud Support Engineer-I, GovCloud Support Team (US)

AWS Premium Support is seeking Support Engineers to provide world-class technical assistance across their entire cloud platform. This role combines deep technical expertise with customer service excellence, focusing on resolving complex issues from basic EC2 Linux support to sophisticated Big Data configurations. As a Support Engineer, you'll be part of a global team operating on a follow-the-sun model, eliminating the need for after-hours on-call duties.

The position offers unique opportunities to work with cutting-edge cloud technologies while developing tools and collaborating with leading engineers worldwide. You'll serve as the crucial link between customers and AWS development teams, providing valuable feedback for service improvements and feature requests. The role emphasizes both technical problem-solving and professional growth, with opportunities to mentor new hires, conduct training, and contribute to strategic initiatives.

AWS values diverse experiences and maintains an inclusive culture through employee-led affinity groups and ongoing learning experiences. The company's commitment to work-life harmony is reflected in flexible scheduling options, working across various time zones without mandatory overtime. Career development is prioritized through extensive knowledge-sharing and mentorship programs.

The compensation package is comprehensive, including competitive base pay that varies by geographic location, equity opportunities, sign-on bonuses, and a full range of benefits. This role represents an excellent opportunity to join AWS, the pioneer in cloud computing, and contribute to its continued innovation while growing professionally in a supportive, diverse environment.