Cloud Support Engineer-I, GovCloud Support Team (US)

AWS Premium Support is seeking Support Engineers to provide world-class technical support across all AWS offerings. This role combines hands-on technical problem-solving with customer service excellence, working with a diverse range of customers to resolve complex technical issues. Engineers work on a follow-the-sun model, eliminating the need for after-hours on-call duties.

The position offers unique opportunities to work with cutting-edge cloud technologies while developing both technical and leadership skills. Support Engineers not only resolve technical issues but also contribute to team growth through mentoring, training development, and process improvement initiatives. They serve as the voice of the customer, providing valuable feedback to development teams.

The role requires strong technical knowledge in areas including system administration, networking, and cloud computing. Working in a global team environment, engineers handle various customer contact channels including email, phone, and web chat. The position offers competitive compensation, comprehensive benefits, and significant career growth opportunities within AWS.

AWS values diversity and encourages applications from candidates with non-traditional backgrounds. The company's commitment to inclusion is reflected in employee-led affinity groups and ongoing learning experiences. With a focus on work-life harmony and professional development, AWS provides an environment where engineers can thrive while contributing to the world's leading cloud platform.