Cloud Support Engineer-I, GovCloud Support Team (US)

AWS Premium Support is seeking Support Engineers to provide world-class technical support across all AWS offerings. This role combines hands-on technical problem-solving with customer service excellence, making it ideal for those passionate about cloud technology and customer success.

As a Cloud Support Engineer, you'll tackle diverse technical challenges, from basic EC2 Linux guidance to complex Big Data configurations. You'll work in a collaborative environment, developing tools, mentoring colleagues, and serving as the vital link between customers and AWS development teams. The role offers unique advantages like no mandatory after-hours on-call work, thanks to our global follow-the-sun support model.

The position offers competitive compensation ranging from $71,100 to $158,900 annually, based on location and experience. You'll join AWS, the world's leading cloud platform, known for continuous innovation and technical excellence. The role provides extensive growth opportunities through mentorship, knowledge-sharing, and career development resources.

Working at AWS means joining a diverse, inclusive culture that values work-life harmony. You'll participate in employee-led affinity groups and ongoing learning experiences, including Conversations on Race and Ethnicity (CORE) and AmazeCon conferences. The company emphasizes flexible scheduling and supports professional development while maintaining a healthy work-life balance.

This role is perfect for customer-focused problem-solvers who excel at multitasking and communication. You'll work with cutting-edge cloud technologies, collaborate with global engineering teams, and directly impact AWS service improvements. If you're passionate about cloud computing, customer service, and technical problem-solving, this position offers an excellent opportunity to grow your career with the industry leader in cloud services.