Cloud Support Engineer-I, GovCloud Support Team (US)

AWS Premium Support is seeking Support Engineers to provide world-class technical support across all AWS offerings. This role combines hands-on technical problem-solving with customer service excellence, working with a diverse range of customers to resolve complex technical issues. Engineers work on a broad spectrum of challenges, from EC2 Linux guidance to complex Big Data configurations.

The position offers unique opportunities for professional growth, including mentoring new hires, developing training materials, collaborating with development teams, and contributing to process improvements. As the "voice of the customer," Support Engineers have significant input into product development and feature requests.

Working in a global follow-the-sun model, this role offers structured schedules without after-hours on-call requirements. Schedules rotate between Sunday-Thursday, Tuesday-Saturday, or Monday-Friday. The role demands strong customer focus, multitasking abilities, and excellent communication skills.

AWS values diverse experiences and maintains an inclusive culture through employee-led affinity groups and ongoing learning opportunities. The company offers comprehensive benefits, competitive compensation including equity, and emphasizes work-life harmony. This is an excellent opportunity to join the world's leading cloud platform provider while developing expertise across a wide range of cutting-edge technologies.

The ideal candidate will combine technical expertise with strong problem-solving abilities and a passion for customer service. This role offers exposure to groundbreaking technologies, collaboration with global engineering teams, and the chance to impact millions of AWS customers worldwide.