Cloud Support Engineer-I, GovCloud Support Team (US)

AWS Premium Support is seeking Cloud Support Engineers to provide world-class technical support across all AWS offerings. This role combines technical problem-solving with customer service excellence, where you'll tackle everything from basic Linux guidance to complex Big Data configurations. Working in a follow-the-sun model, you'll enjoy structured schedules without on-call requirements.

The position offers unique opportunities to develop tools, mentor colleagues, and influence product development as the voice of the customer. You'll work with cutting-edge cloud technologies, collaborating with leading engineers globally to solve complex technical challenges. The role demands strong troubleshooting abilities, excellent communication skills, and a customer-first mindset.

AWS values diversity and supports career growth through mentorship, employee-led affinity groups, and continuous learning opportunities. The company offers competitive compensation including base salary, equity, and comprehensive benefits. You'll join a culture that emphasizes work-life harmony and inclusive team dynamics.

Key responsibilities include providing technical solutions through various communication channels, developing support tools, contributing to the developer community through content creation, and driving process improvements. The role requires flexibility to work different schedules (Sunday-Thursday, Tuesday-Saturday, or Monday-Friday) in a dynamic, fast-paced environment.

This is an excellent opportunity for technically-minded professionals who want to grow their careers in cloud computing while making a direct impact on customer success. AWS's commitment to innovation, inclusive culture, and comprehensive benefits make it an ideal place for those passionate about technology and customer service.