Cloud Support Engineer-I, GovCloud Support Team (US)

Amazon Web Services (AWS) Premium Support team is seeking talented Support Engineers to provide world-class technical support across their comprehensive cloud platform. This role represents an exciting opportunity to work with cutting-edge cloud technologies while solving complex technical challenges for AWS customers.

The position involves working directly with customers to resolve technical issues ranging from basic EC2 Linux guidance to complex Big Data configurations. As a Support Engineer, you'll be part of a global team operating on a follow-the-sun model, eliminating the need for after-hours on-call duties or mandatory overtime.

Key aspects of the role include:

• Providing technical support through multiple channels (email, phone, web/live chat)
• Troubleshooting complex issues across various AWS services
• Developing tools and scripts to enhance team efficiency
• Contributing to knowledge base through tutorials and technical articles
• Collaborating with development teams on complex issues
• Acting as the voice of the customer for service improvements

The ideal candidate will have:

• Strong technical background with 1+ years of software development or technical support experience
• Solid understanding of system administration (Linux/Windows)
• Knowledge of networking fundamentals and cloud computing concepts
• Excellent communication skills for customer interaction
• Problem-solving mindset and ability to work independently

AWS offers a comprehensive benefits package, including competitive salary ($71,100 - $158,900 based on location), medical and financial benefits, and extensive career development opportunities. The company strongly values diversity and inclusion, fostering a culture of continuous learning and innovation.

Working at AWS means joining a pioneer in cloud computing that continues to shape the future of technology. You'll have access to mentorship programs, employee-led affinity groups, and numerous opportunities for professional growth. The company emphasizes work-life harmony and provides flexible scheduling options to support employee well-being.

This role offers the unique opportunity to work with leading technologies while making a significant impact on AWS's global customer base. Join a team that values diverse experiences and perspectives, and be part of shaping the future of cloud computing.