Cloud Support Engineer-I, GovCloud Support Team (US)

Amazon Web Services (AWS) is seeking talented Cloud Support Engineers to join their Premium Support team, offering world-class support across all AWS offerings. This role represents an exciting opportunity to work with cutting-edge cloud technologies while helping customers solve complex technical challenges.

As a Cloud Support Engineer, you'll be at the forefront of cloud computing, working with AWS's comprehensive suite of services. The role involves resolving customer technical issues ranging from EC2 Linux configurations to complex Big Data implementations. You'll have the opportunity to develop tools, collaborate with peers, and serve as the voice of the customer to AWS development teams.

The position offers significant growth potential, including opportunities to mentor new hires, develop training materials, and work on process improvement initiatives. Operating on a follow-the-sun model, the role provides a structured schedule without mandatory overtime or after-hours on-call requirements.

Key aspects of the role include:

• Providing technical support through multiple channels (email, phone, web/live chat)
• Troubleshooting complex systems and applying advanced problem-solving techniques
• Writing technical documentation and educational content
• Collaborating with global engineering teams
• Contributing to service improvements based on customer feedback

The ideal candidate will combine technical expertise with strong customer service skills. AWS values diverse experiences and provides comprehensive benefits, including medical coverage, equity compensation, and career development opportunities. The company's inclusive culture, supported by employee-led affinity groups and ongoing learning experiences, makes it an excellent place for professional growth.

Working at AWS means joining a leader in cloud computing that continues to innovate and expand its services. The role offers competitive compensation ($71,100-$158,900 based on location and experience) and emphasizes work-life harmony, making it an attractive opportunity for those looking to build a career in cloud technology while maintaining personal balance.

If you're passionate about technology, problem-solving, and customer service, this role offers the perfect blend of technical challenges and professional development opportunities in a supportive, forward-thinking environment.