Cloud Support Engineer-I, GovCloud Support Team (US)

World's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuous innovation.
$71,100 - $158,900
Cloud
Entry-Level Software Engineer
In-Person
1+ year of experience
Enterprise SaaS · Cloud
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Description For Cloud Support Engineer-I, GovCloud Support Team (US)

AWS Premium Support is seeking Support Engineers to provide world-class technical support across all AWS offerings. This role combines hands-on technical problem-solving with customer service excellence, working with a diverse range of customers to resolve complex technical issues. Engineers work on a follow-the-sun model, eliminating the need for after-hours on-call duties.

The position offers unique opportunities to work with cutting-edge cloud technologies while developing both technical and leadership skills. Support Engineers not only resolve technical issues but also contribute to team development through mentoring, training creation, and process improvement initiatives. They serve as the crucial link between customers and development teams, providing valuable feedback for service improvements.

AWS values diverse experiences and maintains an inclusive culture through employee-led affinity groups and ongoing learning experiences. The company emphasizes work-life harmony and provides comprehensive career development resources. The role offers competitive compensation, including base pay ranging from $71,100 to $158,900 depending on location, plus additional benefits like equity and sign-on payments.

Key responsibilities include troubleshooting complex technical issues, creating technical documentation, collaborating with engineering teams, and driving customer satisfaction. The ideal candidate combines strong technical abilities with excellent communication skills and a customer-focused mindset. This role provides an excellent opportunity to work at the forefront of cloud computing while developing a rewarding career at AWS.

Last updated 9 days ago

Responsibilities For Cloud Support Engineer-I, GovCloud Support Team (US)

  • Learn and use groundbreaking technologies
  • Apply advanced troubleshooting techniques to provide solutions to customers
  • Interact with leading engineers worldwide
  • Partner with AWS teams to reproduce and resolve customer issues
  • Provide feedback to internal AWS teams on service improvements
  • Drive customer communication during critical events
  • Write tutorials, how-to videos, and technical articles
  • Work on complex customer problems across multiple AWS services

Requirements For Cloud Support Engineer-I, GovCloud Support Team (US)

Linux
Python
Java
JavaScript
Ruby
Go
  • 1+ years of software development, or 1+ years of technical support experience
  • Experience troubleshooting and debugging technical systems
  • Bachelor's degree in computer science or equivalent, or 6+ months of technical support experience
  • Knowledge of system administration and troubleshooting Linux and/or Windows
  • Knowledge of networking concepts, protocols, and tools
  • Understanding of virtualization and cloud computing

Benefits For Cloud Support Engineer-I, GovCloud Support Team (US)

Medical Insurance
Equity
  • Medical, financial, and other benefits
  • Equity compensation
  • Sign-on payments
  • Flexible work schedule
  • Mentorship and career growth opportunities
  • Work-life harmony

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