Cloud Support Engineer-I, GovCloud Support Team (US)

AWS Premium Support is seeking Support Engineers to provide world-class technical support across all AWS offerings. This role combines hands-on technical problem-solving with customer service excellence, working on a diverse range of issues from basic EC2 Linux guidance to complex Big Data configurations. Operating on a follow-the-sun model, the position offers a structured schedule without on-call requirements.

The ideal candidate will join a dynamic environment where they'll troubleshoot complex technical issues, develop tools, mentor colleagues, and act as the voice of the customer to development teams. Working at AWS means being part of the world's leading cloud platform, with opportunities to learn cutting-edge technologies and collaborate with top engineers globally.

The role offers significant growth potential through various channels: technical skill development, mentorship opportunities, project leadership, and strategic initiatives. Engineers work on a rotational schedule (5 days/week) with options for Sunday-Thursday, Tuesday-Saturday, or Monday-Friday shifts.

Key aspects include:

• Direct customer interaction through multiple channels (phone, email, web/chat)
• Advanced technical problem-solving across AWS services
• Collaboration with global engineering teams
• Contribution to knowledge base and technical documentation
• Opportunity to influence AWS service improvements

AWS values diversity and welcomes candidates from all backgrounds, including those with non-traditional career paths. The company offers comprehensive benefits, professional development resources, and a culture that emphasizes work-life harmony. This is an excellent opportunity for technically-minded professionals who are passionate about cloud computing and customer service.