Cloud Support Engineer-I, GovCloud Support Team (US)

Amazon Web Services (AWS) is seeking talented Cloud Support Engineers to join their Premium Support team, offering an exciting opportunity to work with cutting-edge cloud technologies while providing world-class customer support. This role combines technical expertise with customer service excellence, making it ideal for those passionate about cloud computing and problem-solving.

As a Cloud Support Engineer, you'll be at the forefront of AWS's customer support operations, handling a diverse range of technical challenges from basic Linux guidance to complex Big Data configurations. The role offers a unique blend of hands-on technical work and customer interaction, with opportunities to develop tools, mentor colleagues, and influence product development.

The position offers exceptional growth potential within AWS's dynamic environment. You'll work with a global team in a follow-the-sun model, eliminating the need for after-hours on-call duties. The flexible schedule operates on a 5-day rotation, which may include weekends, providing work-life balance while ensuring continuous customer support.

Key aspects of the role include troubleshooting complex technical issues, collaborating with leading engineers worldwide, and contributing to AWS's service improvement through direct customer feedback. You'll also have opportunities to create technical content, participate in critical problem-solving, and work on projects that enhance the customer support experience.

AWS values diversity and welcomes candidates from all backgrounds, including those with non-traditional career paths. The company offers comprehensive benefits, competitive compensation ($71,100-$158,900 based on location), and a strong focus on professional development. You'll be part of an inclusive culture that emphasizes continuous learning and innovation.

The ideal candidate should have at least 1 year of software development or technical support experience, strong troubleshooting skills, and knowledge of system administration and networking concepts. This role is perfect for someone who combines technical aptitude with excellent communication skills and a customer-first mindset.

Join AWS to be part of a team that's shaping the future of cloud computing while building a rewarding career in a supportive, innovative environment. Your work will directly impact millions of AWS customers while providing opportunities for personal and professional growth in one of technology's most dynamic fields.