Cloud Support Engineer-I, GovCloud Support Team (US)

AWS Premium Support is seeking Support Engineers to provide world-class technical support across all AWS offerings. This role combines hands-on technical problem-solving with customer service excellence, working with a diverse range of customers to resolve complex technical issues. Engineers work on a broad spectrum of challenges, from EC2 Linux guidance to complex Big Data configurations.

The position offers unique opportunities for growth, including mentoring new hires, developing training materials, collaborating with development teams, and contributing to process improvements. As the "voice of the customer," Support Engineers have significant input into product development and feature requests.

Working in a global follow-the-sun model, this role offers structured schedules without after-hours on-call requirements. Schedules rotate between Sunday-Thursday, Tuesday-Saturday, or Monday-Friday shifts. The role demands strong customer focus, multitasking abilities, and excellent communication skills.

AWS values diverse experiences and maintains an inclusive culture through employee-led affinity groups and ongoing learning initiatives. The company offers comprehensive benefits, including medical coverage, equity compensation, and sign-on payments, emphasizing work-life harmony and professional development.

This position combines technical expertise with customer advocacy, offering a unique opportunity to work with cutting-edge cloud technologies while making a direct impact on customer success. The role provides extensive learning opportunities and career growth potential within AWS's dynamic and innovative environment.