Cloud Support Engineer I (Networking)

Join AWS Support Engineering team as a Cloud Support Engineer specializing in Networking. This role focuses on providing technical assistance to customers using AWS cloud services, with a specific emphasis on network-related services including network foundation, edge networking, hybrid connectivity, and network security. Working in a 24/7 support environment with teams across multiple time zones, you'll handle customer inquiries through web forms, phone, and chat, all while maintaining a healthy work-life balance. The position offers opportunities to work with cutting-edge cloud technologies, contribute to service improvements, and collaborate with global engineering teams. You'll be part of a team that handles over 200 services divided into 10 technical domains, with this role specifically focusing on the Networking profile. The role combines technical expertise with customer service, requiring both strong networking knowledge and excellent communication skills. The position offers flexible work locations in either Tokyo or Osaka, with no overnight shifts required due to global team coverage.