Cloud Support Engineer (Networking)

Amazon Web Services (AWS) is seeking talented Cloud Support Engineers specialized in Networking administration to join their world-class team. This role combines customer support excellence with deep technical expertise in cloud computing. As a Cloud Support Engineer, you'll be responsible for solving complex customer issues, performing root cause analysis, and working with AWS's top engineers to support networking services like VPC, Route53, Network Firewall, and WAF.

The position offers a unique blend of customer interaction and technical problem-solving, where you'll use advanced troubleshooting techniques across multiple AWS services. You'll be part of AWS Sales, Marketing, and Global Services (SMGS), working with leading companies and contributing to customer success through world-class support.

Daily responsibilities include handling customer cases through various channels, developing solutions, mentoring new hires, creating technical documentation, and participating in process improvement initiatives. The role provides excellent career growth opportunities within AWS, comprehensive training, and the chance to work with cutting-edge cloud technologies.

AWS values diversity and work-life harmony, offering an inclusive culture with employee-led affinity groups and ongoing learning experiences. The company provides strong mentorship programs and resources for professional development. This is an opportunity to join a dynamic team that combines the innovative spirit of a startup with the resources and scale of Amazon, working on systems that impact millions of customers worldwide.