Cloud Technical Account Manager

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuously innovating.
Cloud
Mid-Level Software Engineer
Hybrid
5,000+ Employees
3+ years of experience
Enterprise SaaS · Cloud
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Description For Cloud Technical Account Manager

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support we're looking for a Technical Account Manager (TAM) to support our customers' creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data, Application-level services, Networking, Serverless and more.

As a TAM, you will:

  • Be the principal technical advisor and 'voice of the customer' to organizations ranging from start-ups to Fortune 500 enterprises
  • Help craft and execute strategies to drive customers' adoption and use of AWS services
  • Provide advocacy and strategic technical guidance to help plan and build solutions using best practices
  • Proactively keep customers' AWS environments operationally healthy
  • Develop close relationships with customers to understand their business/operational needs and technical challenges
  • Help customers achieve the greatest value from AWS

This role requires:

  • Strong technical acumen and customer-facing skills
  • Ability to drive discussions with senior leadership regarding incidents, trade-offs, support and risk management
  • 10% or more travel as needed

AWS values diverse experiences and encourages candidates to apply even if they don't meet all qualifications. The company offers:

  • Inclusive team culture with employee-led affinity groups
  • Ongoing events and learning experiences
  • Mentorship and career growth opportunities
  • Work-life harmony with flexible work hours and arrangements

Join AWS to be at the forefront of innovation and help shape the future of cloud computing!

Last updated a month ago

Responsibilities For Cloud Technical Account Manager

  • Support customers' adoption and use of AWS services
  • Provide advocacy and strategic technical guidance
  • Plan and build solutions using best practices
  • Keep customers' AWS environments operationally healthy
  • Understand customers' business/operational needs and technical challenges
  • Represent AWS within customer environments
  • Drive discussions with senior leadership

Requirements For Cloud Technical Account Manager

  • 3+ years of technical engineering experience
  • Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
  • Bachelor's degree
  • Ability to travel 10% or more as needed

Benefits For Cloud Technical Account Manager

Equity
  • Inclusive team culture
  • Mentorship and career growth
  • Work-life harmony
  • Flexible work hours

Interested in this job?