Ingénieur support cloud I : Big Data (français) // Cloud Support Engineer I : Big Data (French), Premium Support Team

Amazon Web Services (AWS) is the world's largest and most broadly adopted cloud platform. As a Cloud Support Engineer I specializing in Big Data, you will be at the forefront of transformational technology, acting as a 'Cloud Ambassador' across all cloud products. Your role involves solving critical, highly complex customer problems that may span multiple AWS services, applying advanced troubleshooting techniques, and providing unique solutions to customers' individual needs. You'll work on a follow-the-sun model, assisting a global list of companies and developers using AWS services for their mission-critical applications.

Key responsibilities include:

• Troubleshooting and debugging technical systems
• Providing end-to-end troubleshooting support to customers
• Writing tutorials, how-to videos, and technical articles for the developer community
• Leveraging customer support experience to provide feedback for service improvements
• Driving tactical & strategic projects to enhance support processes and customer experience

The role requires fluency in both French and English, with a focus on Big Data technologies. You'll receive both self-paced and instructor-led training to develop the skills needed for success. As your career advances, you may have opportunities to coach/mentor new hires, develop & present training, and participate in hiring.

AWS values diversity and provides a flexible, hybrid work model allowing you to work from home when in-office collaboration isn't necessary. The company offers various career advancement options and resources for professional development, emphasizing work-life harmony and an inclusive team culture.

Join AWS to work with cutting-edge cloud computing technologies, solve challenging problems, and contribute to the growth of a global leader in cloud services.