IT Support Engineer

Global technology and e-commerce company operating worldwide with extensive logistics and technology infrastructure.
$45,000 - $65,000
DevOps
Entry-Level Software Engineer
In-Person
5,000+ Employees
1+ year of experience
Enterprise SaaS · Logistics

Description For IT Support Engineer

Amazon is seeking an IT Support Engineer to join their Operations Teams, working directly within their logistics facilities rather than a traditional office setting. This role focuses on maintaining and supporting various IT systems that are crucial to Amazon's logistics operations. The position offers a dynamic environment where you'll work with the latest technology while receiving mentoring and career development opportunities. You'll be part of the Ops Tech Solutions (OTS) team, which provides continuous technical support to all Amazon operational sites worldwide. The role involves hands-on work with IT infrastructure, end-user support, and system maintenance, all while working in a 24/7 operational environment. You'll have the opportunity to contribute to process improvements, implement innovative solutions, and work with a diverse team of technical professionals. The position includes comprehensive benefits, professional development resources, and the chance to work with one of the world's largest technology companies.

Last updated 5 days ago

Responsibilities For IT Support Engineer

  • Support local users through installation, support, and troubleshooting of IT infrastructure
  • Manage support tickets, providing first and second-line support
  • Conduct proactive maintenance to maximize IT equipment availability
  • Implement projects and innovations in collaboration with IT service colleagues
  • Work in shifts across five days per week

Requirements For IT Support Engineer

  • Completed degree in Computer Science or equivalent training
  • Experience with hardware and software, including Microsoft Office and Windows
  • Experience in IT support or IT asset management and procurement
  • Experience in communicating with various stakeholders
  • German language skills at B1+ level
  • Valid driver's license

Benefits For IT Support Engineer

401k
Medical Insurance
Mental Health Assistance
Parental Leave
Education Budget
  • Amazon Career Choice program
  • Pension, life, and disability insurance
  • Employee Assistance Program (EAP)
  • Opportunity to join interest groups
  • Sabbatical and parental leave
  • Professional development opportunities
  • Free access to online learning platforms
  • 10% discount on Amazon website (up to €100 savings per year)
  • English language courses

Interested in this job?

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