IT Support Engineer, EU Service Desk

Amazon's Operations Technology Services (OTS) is seeking an IT Support Engineer to join their EU Service Desk team in Prague. As a vital component of Amazon's operations, OTS provides continuous global IT support to ensure smooth functionality across the organization. The role combines hands-on technical support with project management responsibilities, requiring expertise in various IT domains including Windows systems, hardware troubleshooting, and network services.

The position offers an opportunity to work with a multilingual team dedicated to resolving IT issues efficiently, supporting Amazon's vast operations network that delivers thousands of products worldwide daily. The ideal candidate will possess a strong technical foundation in IT support, excellent communication skills, and the ability to work independently while managing multiple priorities.

Key aspects of the role include providing technical support for computer hardware, operating systems, and enterprise applications, managing local IT projects, and maintaining operational procedures. The position requires both tactical problem-solving skills for day-to-day support and strategic thinking for process improvement and policy development.

This role is perfect for someone who thrives in a fast-paced environment, enjoys solving complex technical challenges, and wants to be part of a team that directly impacts Amazon's operational excellence. The position offers exposure to various technologies and systems, providing excellent opportunities for professional growth and development within one of the world's leading technology companies.