IT Support Engineer I, IT Services

Amazon IT Services is seeking an IT Support Engineer I to join their dynamic team in Seattle. This role combines technical expertise with customer service excellence in supporting Amazon's corporate infrastructure. The position offers a competitive salary range of $46,900 to $103,000, depending on location and experience.

As an IT Support Engineer, you'll be at the forefront of providing technical support to Amazon's corporate employees worldwide. The role demands a strong foundation in Windows Server technologies, networking protocols, and system troubleshooting. You'll work in a fast-paced environment where adaptability and problem-solving skills are essential.

Key responsibilities include managing technical support tickets, implementing process improvements, and providing escalation support for complex issues. You'll also contribute to creating and updating standard operating procedures, ensuring knowledge management across the team. The position offers opportunities for professional growth through project involvement and training delivery.

The ideal candidate brings 2+ years of experience in corporate IT support, demonstrating proficiency in Windows, Mac, and Linux environments. Strong networking knowledge (DNS, DHCP, SSL, TCP/IP) is crucial. You'll work Monday through Friday from 8 am to 5 pm in our corporate offices, with occasional travel required.

This role is perfect for someone who thrives in a collaborative environment and is passionate about delivering excellent technical support. You'll be part of Amazon's innovative culture, working with cutting-edge technology while contributing to the company's global operations. The position offers comprehensive benefits including medical, dental, vision insurance, and 401k, making it an excellent opportunity for career growth in IT services.