IT Support Engineer, IT Services

Amazon's IT Services team is seeking a customer-focused IT Support Engineer to join their dynamic environment. As an ITS Support Engineer, you'll be the technical expert for Amazon's corporate employees, ensuring seamless end-to-end IT services and support. The role involves providing hands-on technical support, troubleshooting hardware and software issues, and maintaining high-availability systems.

You'll work in a fast-paced environment where you'll engage with Amazonians across various teams, owning their IT needs and providing personalized support. The position requires strong problem-solving abilities, technical expertise in Windows, Mac, and Linux environments, and excellent customer service skills.

The IT Services team at Amazon is known for its diverse and inclusive culture, offering opportunities for continuous learning and professional growth. You'll have access to mentorship programs, employee-led affinity groups, and various learning experiences that foster personal and professional development.

Key responsibilities include on-site technical support, incident management, system troubleshooting, and participation in continuous improvement projects. You'll also act as a mentor to team members and stay current with the latest IT technologies and policies.

This role offers a comprehensive benefits package and the opportunity to make a direct impact on Amazon's corporate global workforce. If you're passionate about technology, problem-solving, and helping others, this position offers an excellent opportunity to grow your career with a global technology leader.