Product Support Engineer - AR Hardware and Controls, Amazon Robotics Technical Support (ARTS)

Amazon Robotics is at the forefront of automation technology, creating cutting-edge solutions for Amazon's fulfillment centers. As a Product Support Engineer in the AR Hardware and Controls team, you'll play a crucial role in ensuring the optimal performance and reliability of complex robotic systems. This position combines hands-on technical troubleshooting with strategic system improvements, requiring expertise in both hardware and software aspects of industrial automation.

Working Tuesday through Saturday (9am - 5pm EST), you'll be part of a dynamic team that supports critical operations across Amazon's global network. The role involves remote technical support, on-site troubleshooting (up to 15% travel), and collaboration with multiple engineering teams. You'll be responsible for resolving complex technical issues, developing support processes, and driving product improvements.

Key aspects of the role include managing escalated technical issues, providing guidance to maintenance teams, developing scripts and procedures, and participating in on-call rotations. You'll work with various technologies including PLCs, industrial control systems, robotics components, and Linux-based systems. The position offers opportunities to become a subject matter expert and influence product development through direct feedback from operational experiences.

This role is ideal for someone who combines strong technical skills with excellent problem-solving abilities and communication skills. You'll need to be self-motivated, capable of working independently, and passionate about cutting-edge robotics technology. The position offers exposure to advanced automation systems and the opportunity to impact one of the world's largest logistics operations.