Senior Business Intelligence Engineer, Customer Shopping and Delivery Experience

Amazon's IN DEX team is seeking a Senior Business Intelligence Engineer to revolutionize shopping and delivery experiences across India. This role combines technical expertise with business impact, focusing on making delivery choices more flexible and transparent for customers.

The position involves working with a diverse team of program managers, software developers, research scientists, and product managers to analyze massive datasets and drive improvements in customer experience. You'll be responsible for complex data analysis, including root cause analysis, correlations, and optimizations to enhance offer discovery and delivery efficiency.

As a key member of the team, you'll own end-to-end program management, developing insights and executing realistic plans with various stakeholders. The role goes beyond just recommendations – you'll be accountable for actual improvements to the bottom or top line, engaging with senior leadership on strategic initiatives and new concepts.

The ideal candidate will become a subject matter expert in Amazon's shopping and delivery experience policies, understanding the intricate details of fulfillment and ordering systems. This is not a reporting role, but rather a position for someone who can recognize trends, decipher solutions, and influence decisions using data-driven insights.

Working in a fast-paced environment, you'll collaborate across multiple teams including transportation, operations, finance, and software platforms. The role offers significant opportunities to influence high-visibility areas while applying technical and engineering expertise to rapidly prototype and deliver solutions.

If you're passionate about using data to drive business decisions, have strong analytical capabilities, and can translate complex findings into actionable insights, this role offers an exciting opportunity to shape the future of e-commerce delivery in India.