Senior Software Development Engineer, Amazon Customer Service

Amazon Customer Service (CS) is seeking a Senior Software Development Engineer to join their Contact Handling Experience (CHEX) team. This role is crucial in developing products that support Amazon's customer service associates (CSAs) in delivering exceptional customer experiences. You'll work with cutting-edge technologies like GraphQL, Java, Spring, and AWS to build innovative customer experience solutions.

The position involves leading complex software development projects, architecting scalable solutions, and mentoring other engineers. You'll be responsible for designing and developing new customer-facing products and interfaces, while building and tracking metrics to ensure high-quality results. The role requires someone who excels at working on complex system software and is passionate about customer-centric solutions.

As a senior engineer, you'll collaborate with other experienced professionals to drive technological improvements, influence team strategy, and set the standard for software development practices. The team uses Scrum, test-driven development, and continuous deployment methodologies. You'll be working in the CHEX team, which focuses on developing effortless solutions to handle and resolve customer contacts while providing insights to enhance customer interactions.

The ideal candidate will have strong technical leadership experience, proven expertise in software development, and a track record of delivering large-scale projects. You'll be joining a team that's at the forefront of customer experience, working on self-serve technology and tools like chatbots, while also championing efforts to eliminate defects across customer experiences.

This role offers competitive compensation, including a base salary range of $150,700 to $251,700 per year, plus equity and comprehensive benefits. You'll have the opportunity to make a significant impact on Amazon's customer service technology while working with a team that's dedicated to innovation and customer obsession.