Software Development Engineer

Join Amazon's Device, Digital and Alexa Support (D2AS) team as a Software Development Engineer to shape the future of customer support technology. This role focuses on creating next-generation Customer Relationship Management (CRM) solutions that serve millions of customers worldwide. As part of the D2AS team, you'll work on innovative systems that maintain Amazon's digital and device ecosystem integrity.

The position offers an exciting opportunity to work in a fast-paced environment where you'll make significant impacts on technology that affects customers globally. You'll be responsible for designing and implementing complex software systems that handle high-volume, real-time data processing, while collaborating with cross-functional teams to create robust and scalable solutions.

The team's mission is to make digital experiences effortless for customers by anticipating, evaluating, preventing, and eliminating any required customer effort. You'll be part of setting the strategy for digital support and accelerating the delivery of seamless support experiences across Amazon's digital products.

This role combines strategic thinking with hands-on technical expertise, requiring both engineering excellence and a strong customer-first mindset. You'll work with cutting-edge technologies while helping to define engineering best practices and providing technical mentorship to team members.

The compensation package is comprehensive, including a competitive base salary range of $129,300 to $223,600 depending on location, plus equity, sign-on payments, and full benefits including medical, dental, vision coverage, 401(k), and parental leave options. Join us in revolutionizing digital and device services at one of the world's leading technology companies, where innovation, customer obsession, and technical excellence converge.