Software Development Engineer

Join Amazon's Device, Digital and Alexa Support (D2AS) team as a Software Development Engineer and help shape the future of customer support technology. This role offers an exciting opportunity to work on next-generation Customer Relationship Management (CRM) solutions that serve millions of customers worldwide.

The position is part of a dynamic team focused on creating cutting-edge systems that maintain the integrity of Amazon's digital and device ecosystem. You'll be working in a fast-paced environment where innovation and customer obsession are key priorities. The role combines technical excellence with practical problem-solving, requiring both architectural expertise and hands-on development skills.

As a Software Development Engineer, you'll be responsible for designing and implementing complex software systems that can handle high-volume, real-time data processing. You'll collaborate with cross-functional teams, contribute to engineering best practices, and provide technical mentorship to team members. The role offers significant opportunities to impact Amazon's digital and device services while working with cutting-edge technologies.

The D2AS team is dedicated to making digital experiences effortless for customers by anticipating, evaluating, preventing, and eliminating customer effort. You'll be part of a team that combines strategic thinking, technology expertise, and customer experience best practices to deliver seamless support experiences across Amazon's digital products.

The position offers competitive compensation ranging from $129,300 to $223,600 based on location and experience, plus comprehensive benefits including medical, dental, vision coverage, 401(k), and parental leave options. You'll be working with a dedicated team of professionals who are passionate about technology and customer service, in an environment that values diversity, inclusion, and innovation.

This is an excellent opportunity for experienced software engineers who want to make a significant impact in the tech industry while working on solutions that directly affect millions of customers. The role offers both technical challenges and growth opportunities, making it ideal for those who want to advance their careers while working on meaningful projects at scale.