Software Development Engineer

Join Amazon's Device, Digital and Alexa Support (D2AS) team as a Software Development Engineer to shape the future of customer support technology. This role focuses on creating next-generation Customer Relationship Management (CRM) solutions that serve millions of customers worldwide. As part of the D2AS team, you'll work on innovative systems that maintain Amazon's digital and device ecosystem integrity.

The position offers an exciting opportunity to work in a fast-paced environment where you'll make significant impacts in the tech industry. You'll be responsible for designing and implementing complex software systems that handle high-volume, real-time data processing, while collaborating with cross-functional teams to create robust and scalable solutions.

The team's mission is to make digital experiences effortless for customers by anticipating, evaluating, preventing, and eliminating any required customer effort. You'll be part of setting the strategy for digital support and accelerating the delivery of seamless support experiences across Amazon's digital products.

The role combines strategic thinking with hands-on technical expertise, focusing on providing the right support at the right time. You'll work with cutting-edge technologies and have the opportunity to mentor other team members while championing customer needs. The position offers competitive compensation based on location and experience, along with comprehensive benefits including medical coverage, 401(k), and parental leave.

This is an ideal opportunity for experienced developers who are passionate about customer experience and want to work with a dedicated team at one of the world's leading technology companies. You'll be part of a culture that values innovation, learning, and data-driven decision-making, while working on systems that directly impact millions of customers' daily interactions with Amazon's digital products and services.