Software Development Engineer, Amazon Connect (AWS)

Amazon Connect is a highly disruptive cloud-based contact center service within AWS that enables businesses to deliver engaging, dynamic, and personal customer service experiences. As a Software Development Engineer on the Amazon Connect team, you'll be part of AWS Solutions organization working to provide business applications that leverage Amazon's unique experience and expertise.

The role involves:

• Building and developing next-generation contact center technology
• Working with AI, ML, and a large ecosystem of AWS services
• Designing and delivering scalable, resilient systems
• Owning code end-to-end from design to development
• Collaborating with senior technical leaders within the team and across AWS

You'll be working on a rapidly growing service that transforms how customers interact with businesses. The position offers:

• Opportunity to shape technology and product in a fast-growing business
• Work with modern web, SOA, NoSQL databases, AI, ML, and Big Data
• Flexible work hours and work-life harmony
• Inclusive team culture with employee-led affinity groups
• Continuous learning and mentorship opportunities
• Comprehensive benefits including medical, financial, and equity

The team is focused on innovation and customer experience, building solutions that will touch millions of people daily. You'll be part of transforming an industry while working with cutting-edge technologies and solving complex engineering challenges.

This role combines technical expertise with business impact, offering the chance to work on a service that industry analysts have recognized as potentially "massively disruptive" in the customer contact center space.