Software Development Engineer - Test, Device, Digital and Alexa Support

Join Amazon's Device, Digital and Alexa Support (D2AS) organization, where we build technologies to support customers using Amazon's devices like Alexa-enabled Echo and digital services. We focus on creating innovative solutions for technical customer service, including device diagnostics, automated troubleshooting, and screen sharing capabilities. The role requires strong technical abilities, excellent communication skills, and creative problem-solving abilities. You'll be part of a team that thrives on solving challenging problems and pushing technology boundaries to create unparalleled customer experiences. The D2AS team's mission is to make digital experiences effortless for customers by anticipating, evaluating, preventing, and eliminating customer effort. We combine strategic thinking, technology expertise, and customer experience best practices to ensure seamless support across Amazon's digital products. This position offers opportunities to work with cutting-edge technologies while making a significant impact on customer experience at a global scale. The role involves collaboration with engineering, science, and product teams in a dynamic, data-driven environment focused on continuous innovation and improvement.