Software Support Engineer III

Join Amazon Music, where innovation meets scale in revolutionizing the music streaming experience. As a Software Support Engineer III, you'll be part of an agile team working on cutting-edge consumer-facing products that reach millions of users worldwide. The role combines technical expertise with operational excellence, supporting Amazon Music's distributed systems across mobile apps, web player, and voice-forward audio engagement through Alexa.

You'll play a crucial role in maintaining and enhancing the infrastructure that powers music delivery across multiple countries and platforms. The position offers unique opportunities to work with various technologies, from Java and Unix to AWS services, while supporting mission-critical systems that bring music to customers in innovative ways.

The ideal candidate will bring strong technical troubleshooting skills, development experience, and a passion for maintaining large-scale distributed systems. You'll collaborate with engineering teams to ensure smooth operations, develop automation tools, and maintain service level agreements that directly impact millions of users' music experience.

Working at Amazon Music means having the resources of a Fortune-500 company with the agility of a startup. You'll be empowered to make critical decisions, drive technical improvements, and contribute to the evolution of one of the world's leading music streaming platforms. The role offers excellent growth opportunities, exposure to cutting-edge technologies, and the chance to shape the future of digital music delivery.