Support Engineer

Amazon's Denied Party Screening (DPS) team is seeking a Support Engineer to join their mission of preventing denied entities from transacting with Amazon businesses. This role combines technical support expertise with DevOps practices, focusing on building and maintaining automated screening mechanisms that process over half a billion events daily.

The ideal candidate will work at the intersection of customer support and systems engineering, developing Standard Operating Procedures (SOPs) while collaborating closely with software development teams. You'll be responsible for establishing and executing Tier-1 and Tier-3 support models, with a strong emphasis on automation and operational excellence.

This position offers an opportunity to work with cutting-edge technology at scale, implementing machine learning-powered detection and resolution frameworks. You'll become deeply familiar with current systems and solutions, while having the chance to improve and automate existing processes. The role requires both technical depth in scripting and system operations, as well as the ability to think strategically about support processes.

At Amazon Security, you'll be part of an organization that maintains security standards across all Amazon's products and services. The team values diverse experiences and work-life harmony, offering flexible work arrangements and a supportive, inclusive culture. You'll have access to extensive learning resources, mentorship opportunities, and the chance to grow your career in various security domains including cloud, devices, retail, and more.

This role is perfect for someone who combines technical expertise with a customer-focused mindset, enjoys process improvement, and wants to make a significant impact on Amazon's security infrastructure. Join us in building and maintaining critical security systems that protect one of the world's largest e-commerce platforms.