Support Engineer II

Alexa Shopping Operations is seeking a Support Engineer II to join their team focused on dataset generation and annotations. This role is crucial in enhancing customer experience across shopping features, devices, and locales. The team works on handling annotations for training, measuring, and improving AI and Large Language Models (LLMs), enabling Amazon to deliver superior shopping experiences worldwide.

As a Support Engineer II, you'll be at the forefront of empowering Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories. You'll work with cutting-edge technology and operational excellence to provide end-to-end data solutions for the LLM lifecycle. This position offers an opportunity to shape the future of shopping experiences for customers globally.

The role combines technical expertise with operational excellence, requiring both strong coding abilities and excellent problem-solving skills. You'll work closely with development teams, manage service support, and drive continuous improvement initiatives. This position offers growth opportunities through mentoring others and contributing to the team's technical direction.

The ideal candidate will have a strong technical background, experience in support operations, and the ability to work effectively in a fast-paced environment. You'll need to demonstrate excellent communication skills, as you'll be interacting with various teams and contributing to documentation and training materials.

This role is perfect for someone who enjoys both technical challenges and helping others succeed. You'll be part of Amazon's innovative Alexa Shopping Operations team, working with cutting-edge AI technology while having a direct impact on customer experience. The position offers the opportunity to grow your technical and leadership skills while working on technology that impacts millions of users worldwide.