Support Engineer II

Alexa Shopping Operations is seeking a Support Engineer II to join their team focused on dataset generation and annotations. This role is crucial in enhancing customer experience across shopping features, devices, and locales. You'll work with AI and Large Language Models (LLMs) to improve Amazon's shopping experience globally.

As a Support Engineer II, you'll be responsible for becoming a subject matter expert in various services, providing technical support, and working closely with development teams. You'll need to understand complex application code, make approved fixes, and contribute to the improvement of support documentation and tools.

The role offers an opportunity to work with cutting-edge technology in AI and LLMs, particularly in Reinforcement Learning from Human Feedback (RLHF). You'll be part of a team that's building end-to-end data solutions for the LLM lifecycle, combining technological innovation with operational excellence.

Key responsibilities include mentoring other engineers, participating in code deployments, creating and interpreting performance metrics, and developing operational policies. You'll need strong technical skills, including AWS knowledge, and the ability to write efficient tools for improving operational efficiency.

This position is ideal for someone with 3+ years of technical support experience who wants to work at the intersection of e-commerce and AI. You'll be part of Amazon's mission to revolutionize the shopping experience through advanced technology and operational excellence. The role offers the chance to work with a global team and make a significant impact on customer experience worldwide.