Support Engineer IV, ADSP Support Engineering

Amazon's Demand Side Platform (DSP) Support Engineering team is seeking a talented Support Engineer IV to join their rapidly growing advertising technology division. This role sits at the intersection of technical problem-solving and customer success, supporting enterprise advertising clients across the DSP platform. The position combines hands-on technical troubleshooting with strategic process improvement, requiring both deep technical expertise and strong communication skills.

As a Support Engineer IV, you'll be responsible for diagnosing and resolving complex technical issues within Amazon's advertising platform, working directly with major advertisers and agencies worldwide. Your day will involve managing 3-5 technical issues, developing automation tools, and collaborating with engineering teams to enhance platform reliability and efficiency.

The role offers unique exposure to Amazon's cutting-edge advertising technology stack, with opportunities to work on distributed systems at scale. You'll be part of a team that's competing head-to-head with major players in the advertising space, with the goal of making Amazon's DSP the leading destination for e-commerce advertising globally.

This position is ideal for someone who thrives in a fast-paced environment, enjoys solving complex technical challenges, and has a passion for improving customer experience through technology. You'll have the opportunity to influence the direction of Amazon's advertising platform while working with some of the most sophisticated advertising technology in the industry.

The compensation package includes a competitive base salary range of $81,400 to $182,000, varying by location, plus Amazon's comprehensive benefits package. This is a unique opportunity to join one of Amazon's fastest-growing business units and make a significant impact on the future of digital advertising.