Support Engineer IV, REALM

Global technology and e-commerce company leading in cloud computing, digital streaming, and artificial intelligence.
$81,400 - $182,000
DevOps
Staff Software Engineer
In-Person
5,000+ Employees
4+ years of experience
Enterprise SaaS · Logistics

Description For Support Engineer IV, REALM

Amazon's REALM Team is seeking a Senior Support Engineer/DevOps professional to join their dynamic team in managing and supporting over 100 different services in Amazon Transportation Technology. This role combines DevOps engineering with production support, requiring expertise in both maintaining system reliability and implementing improvements. The position demands a skilled professional who can handle high-impact production issues, coordinate across multiple teams, and develop innovative solutions for complex technical challenges.

The role involves working with various technologies including Java, Python, Ruby, and SQL, while maintaining and optimizing critical transportation systems. You'll be responsible for troubleshooting production issues, implementing monitoring solutions, and developing automation tools to enhance system performance. The position offers exposure to Amazon's vast technical infrastructure and the opportunity to work with cutting-edge transportation technology systems.

This is an excellent opportunity for experienced engineers who excel in fast-paced environments and enjoy solving complex technical challenges. The role offers competitive compensation ranging from $81,400 to $182,000 based on location and experience, plus additional benefits including equity and comprehensive healthcare. You'll be part of Amazon's innovative technology team, contributing to systems that impact millions of customers worldwide.

The ideal candidate will bring strong technical expertise, excellent communication skills, and the ability to work effectively under pressure. This role provides significant growth opportunities within Amazon's technology organization and the chance to work on systems that directly impact global transportation operations.

Last updated 13 days ago

Responsibilities For Support Engineer IV, REALM

  • Act as first level support for production software application issues
  • Troubleshoot, diagnose and fix production software issues
  • Develop monitoring solutions
  • Perform software maintenance and configuration
  • Implement fixes for internally developed code
  • Perform SQL queries
  • Work with development teams on Amazon Corporate and Divisional Software projects
  • Automate support processes
  • Build tools and automations to optimize systems
  • Work on proactive detection mechanism to report software performance issues

Requirements For Support Engineer IV, REALM

Java
Linux
Python
Ruby
  • 4+ years of software development or technical support experience
  • Experience scripting in modern programming languages
  • Experience troubleshooting and debugging technical systems
  • Experience in agile/scrum or related collaborative workflow
  • Experience troubleshooting and documenting findings
  • Knowledge of distributed applications/enterprise applications
  • Knowledge of UNIX/Linux operating system
  • Experience analyzing and troubleshooting RESTful web API calls
  • Superior verbal and written communication skills
  • Strong organizational skills

Benefits For Support Engineer IV, REALM

Medical Insurance
Dental Insurance
Vision Insurance
401k
Equity
  • Medical benefits
  • Financial benefits
  • Total compensation package including equity
  • Sign-on payments
  • Comprehensive employee benefits package

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