Technical Account Manager, ES - ANZ

As a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers in building applications and services on the AWS platform. You work backwards from your customer to define a support strategy, deliver expert advice on AWS services in support of questions, project and launch planning and ongoing operational issues. TAMs are engaged at the account level, providing recommendations and proactive advice through all phases of the cloud adoption life cycle.

Key responsibilities include:

• Acting as a single point of contact for Enterprise Accounts
• Understanding customer outcomes and business goals
• Making AWS service improvement recommendations
• Evaluating and presenting operational performance reviews
• Providing detailed reviews of service disruptions and metrics
• Championing customer requirements within AWS
• Participating in customer meetings
• Leveraging resolution tools to facilitate rapid problem-solving
• Sharing knowledge with leading technologists
• Working directly with AWS engineers to resolve customer issues
• Planning and executing business-critical events

AWS values diverse experiences and encourages candidates from all backgrounds to apply. The company offers inclusive team culture, mentorship, career growth opportunities, and work-life balance. AWS is committed to being Earth's Best Employer and provides a supportive workplace culture that empowers employees to achieve success both at work and at home.

Required Qualifications:

• Experience in at least two technical domains (e.g., Compute, Storage, Networking, Databases, DevOps)
• Customer-facing experience with strong presentation skills
• 5+ years of experience in similar technical roles

Preferred Qualifications:

• Computer Science or Math background
• Knowledge of software development practices
• Experience with AWS technologies
• Understanding of technology budget management

AWS is an equal opportunity employer committed to diversity and inclusion.