Technical Account Manager - ISV, ES - ANZ

As a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers for software industries in building applications and services on the AWS platform. You work backwards from your customer to define a support strategy, deliver expert advice on AWS services in support of questions, project and launch planning and ongoing operational issues. TAMs are engaged at the account level, providing recommendations and proactive advice through all phases of the cloud adoption life cycle.

Your responsibilities include:

• Acting as a single point of contact for Enterprise Accounts
• Understanding customer outcomes and business goals
• Making AWS service improvement recommendations
• Evaluating and presenting periodic reviews of operational performance
• Providing detailed reviews of service disruptions and metrics
• Championing customer requirements within AWS
• Leveraging key customer resolution tools
• Sharing knowledge with leading technologists
• Working directly with AWS engineers to resolve customer issues
• Planning and executing business-critical events

Required qualifications:

• Experience in at least two technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development
• 5+ years of experience in similar roles (e.g., Senior Technical Consultant, Solutions Architect, IT Manager/Engineer)
• Software Engineering, SRE and/or external customer-facing experience
• Ability to articulate and present to small and large audiences

Preferred qualifications:

• Computer Science or Math background
• Working knowledge of software development practices and technologies
• Experience with AWS technologies
• Understanding of technology budget management

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