Sr. Ops Engineer, Deployment & Ramp, MSP Customer Experience, Mechatronics & Sustainable Packaging Customer Experience

In the Mechatronics & Sustainable Packaging Customer Experience organization at Amazon, we work backwards from customer needs to represent their voice throughout the product lifecycle. As a Sr. Ops Engineer for Deployment & Ramp, you'll oversee multiple products and programs, focusing on deploying Mechatronics Sustainable Packaging (MSP) solutions at new and existing fulfillment centers. Your role involves coordinating installation, commissioning, and performance ramp-up of products in the field, while driving continuous improvement in deployment cycle time and engineering design. You'll manage project plans, influence deployment strategies, and own tactical planning for complex cross-functional projects. This role requires extensive travel (up to 75% or more) across North America and potentially internationally. You'll collaborate with various teams, including hardware engineering, technical program managers, and internal customers, to ensure successful product deployment and achievement of business requirements. The ideal candidate has a strong technical background in automated material handling equipment, project management experience, and the ability to work in a global environment while managing multiple responsibilities.

Key Responsibilities:

• Manage project plans and technical solutions for complex deployments
• Influence deployment and machine performance execution strategies
• Own tactical planning for installation of cross-functional projects
• Develop annual planning strategies for resources, budget, and deployment plans
• Drive continuous improvement in deployment execution and machine performance
• Communicate program execution and performance across multiple business teams
• Travel extensively to project sites across North America (up to 75% or more)

The Mechatronics & Sustainable Packaging Customer Experience (MSP CX) team focuses on validating, deploying, and supporting MSP solutions globally, maximizing solution readiness and customer satisfaction. The team maintains accountability towards internal customers and enables vertical integration and life-cycle management of MSP solutions across Quality Assurance, Deployment & Ramp-up, and Support pillars.