Modern Work Support Engineer

A technology company specializing in modern workplace solutions, cloud services, and IT infrastructure.
Cloud
Mid-Level Software Engineer
Hybrid
3+ years of experience
Enterprise SaaS

Description For Modern Work Support Engineer

ANS is seeking a Modern Work Support Engineer to join their dynamic team. This role represents a unique opportunity to work with cutting-edge workplace technologies, focusing on Citrix, Azure Virtual Desktop (AVD), and Microsoft 365 solutions. As the primary escalation point for the Modern Work support team, you'll be instrumental in providing technical guidance and resolving complex issues.

The position offers a perfect blend of hands-on technical work and leadership opportunities. You'll be responsible for managing escalated incidents, contributing to project deliveries, and helping shape the future of workplace solutions. The role involves working with various modern technologies while maintaining high service standards and meeting SLAs.

The ideal candidate will bring strong expertise in Azure platform technologies, Citrix environments, and M365 services. You'll need to demonstrate proficiency in troubleshooting complex technical issues and have experience with enterprise-level solutions. The role requires both technical depth and the ability to mentor junior team members.

ANS offers an inclusive and supportive work environment with excellent benefits, including flexible working arrangements, comprehensive healthcare, and significant professional development opportunities. The company culture promotes work-life balance and personal growth, with unique perks like birthday holidays and volunteer days.

This role is perfect for a technical professional who wants to work with enterprise-level modern workplace solutions while developing their career in a company that values innovation and personal development. Join ANS to be part of a team that's shaping the future of workplace technology solutions.

Last updated 3 days ago

Responsibilities For Modern Work Support Engineer

  • Act as an escalation point for 1st line Modern Work engineers, providing technical support in AVD and Citrix
  • Support project delivery processes
  • Understand, deliver, and support core IT products and services
  • Take ownership of escalated and long-standing incidents
  • Identify system issues and create innovative solutions
  • Help upskill junior members across product technologies
  • Contribute to internal documentation and training sessions
  • Participate in Daily Stand-up and team meetings

Requirements For Modern Work Support Engineer

  • Knowledge in troubleshooting, deploying and managing Citrix environments and Microsoft Azure Virtual Desktop (AVD)
  • Strong understanding of Azure platform technologies, including IaaS and PaaS services
  • Experience with Citrix Technologies or Azure orchestration tools
  • Skilled in supporting M365 technologies (Exchange Online, SharePoint, Teams, Defender, Intune)
  • Experience in customer environment review (Cost & Performance optimization)
  • Knowledge of Azure Networking (firewalls, VPNs, Hub and Spoke topologies)
  • Windows Server and domain services knowledge including Active Directory, Group Policy, PowerShell

Benefits For Modern Work Support Engineer

Medical Insurance
Dental Insurance
Vision Insurance
Parental Leave
401k
  • 25 days holiday with option to buy 5 more days
  • Birthday off and celebration day
  • Private health insurance
  • Pension contribution match and 4x life assurance
  • Flexible working and work from anywhere for up to 30 days per year
  • Enhanced parental leave (16 weeks maternity, 3 weeks paternity)
  • Electric car scheme
  • 12 days personal growth development time
  • Company social events

Interested in this job?

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