Inbound Call Script Developer / Amtelco Programmer

AnswerHero, a leading provider of professional live answering and virtual receptionist services, is seeking an Inbound Call Script Developer / Amtelco Programmer to join their team. With over a decade of experience serving thousands of small businesses, AnswerHero focuses on delivering exceptional customer experiences through their contact center operations.

The role involves designing and implementing sophisticated call flows, chat systems, and email communications while working with the Amtelco Intelligent Series software. The ideal candidate will have 4+ years of experience and strong technical capabilities in handling variables, conditional logic, and branching scenarios. They'll work closely with various teams to optimize customer satisfaction and operational efficiency.

This position offers comprehensive benefits including health, dental, and vision insurance, along with a 401k retirement plan and paid time off. Based in Miami, Florida, this role provides an excellent opportunity for career growth in a company that values employee development and innovation.

The successful candidate will be detail-oriented, solution-focused, and passionate about improving processes. They'll join a collaborative environment that prioritizes communication and professionalism, with the chance to make a significant impact on the company's service delivery and customer experience.

This is an ideal opportunity for someone who combines technical expertise with strong business acumen and wants to be part of a growing company that values long-term client relationships and employee development.