Operations Command Center Engineer (OCCE2)

A national insurance group with over 50 years in business, offering insurance products coast to coast, focusing on workers compensation.
$85,522 - $131,670
DevOps
Mid-Level Software Engineer
Hybrid
3+ years of experience
Enterprise SaaS · Finance

Description For Operations Command Center Engineer (OCCE2)

Berkshire Hathaway Homestate Companies (BHHC) is seeking an Operations Command Center Engineer 2 (OCCE2) to join their IT Operations team. This role combines technical expertise in system administration, cloud infrastructure, and network management with incident response and problem-solving responsibilities. The ideal candidate will handle escalated technical issues, maintain critical systems, and contribute to the company's operational excellence.

The position offers a comprehensive benefits package including health insurance, retirement savings, and professional development opportunities. BHHC values diversity and fosters an inclusive environment where employees can be their authentic selves. With over 50 years in the insurance industry, BHHC has grown from a regional organization to a national insurance group, emphasizing strong relationships and integrity in their business practices.

As an OCCE2, you'll work with cutting-edge technologies across cloud platforms, automation tools, and monitoring systems. You'll collaborate with cross-functional teams to resolve complex technical issues and implement solutions that enhance operational efficiency. The role requires both technical depth and breadth, from network management to cloud architecture, making it an excellent opportunity for growth in IT operations.

The hybrid work environment allows for flexibility while maintaining collaborative relationships with team members. The position includes on-call rotations, demonstrating the critical nature of the role in maintaining system uptime and reliability. If you're passionate about technology, problem-solving, and working in a supportive environment that values continuous learning, this role at BHHC could be your next career step.

Last updated 5 days ago

Responsibilities For Operations Command Center Engineer (OCCE2)

  • Manage escalated tickets from OCCE1 for advanced troubleshooting
  • Monitor system health, performance, and uptime
  • Perform root cause analysis for recurring incidents
  • Configure and maintain network devices and cloud infrastructure
  • Develop operational runbooks and response procedures
  • Participate in on-call rotations
  • Prepare post-incident reports and analysis
  • Lead system administration efforts
  • Coordinate shift handovers
  • Participate in project management and capacity planning

Requirements For Operations Command Center Engineer (OCCE2)

Linux
Python
MongoDB
Redis
Kubernetes
  • Minimum High School diploma, Bachelor's degree preferred in Computer Science or related field
  • 3+ years of experience in IT operations or HelpDesk
  • 1+ year experience with VPN and network monitoring
  • Experience with Windows, Linux, and/or Mac OS administration
  • Knowledge of cloud platforms (AWS, Azure, GCP)
  • Proficiency in scripting languages (Python, Bash, PowerShell)
  • Understanding of network protocols and security
  • Experience with monitoring tools and observability platforms
  • Knowledge of database administration
  • Familiarity with DevOps practices and tools

Benefits For Operations Command Center Engineer (OCCE2)

Medical Insurance
Dental Insurance
Vision Insurance
401k
Education Budget
Mental Health Assistance
  • Work-Life Balance
  • Mentorship for Growth
  • Paid Time Off
  • Paid Holidays
  • Retirement Savings Match
  • Group Health Insurance
  • Life and AD&D Insurance
  • Long Term Disability Insurance
  • Accident and Critical Illness Insurance
  • Flexible Savings Accounts
  • Paid Community Volunteer Day
  • Employee Assistance Program
  • Tuition Reimbursement Program
  • Employee Referral Program
  • Diversity, Equity and Inclusion Program

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