Software Engineer in Support

Bitmovin, a Series-C SaaS scale-up, is revolutionizing the video streaming technology industry, serving prestigious clients like Disney, Warner Brothers Discovery, and BBC. We're seeking a Software Engineer in Support to join our Software Support team in Brazil, serving as the technical bridge between our products and customers.

In this role, you'll be instrumental in maximizing customer value from our media compression, playback, and analytics products. You'll dive deep into customer integrations, troubleshoot complex technical issues, and build trusted relationships with industry-leading Video Streaming content providers.

The ideal candidate brings a unique blend of technical expertise in software development (JavaScript/Java/Python) and customer service excellence. You'll need strong problem-solving abilities, excellent communication skills in both Portuguese and English, and experience with support tools like Zendesk or Jira.

This position offers growth opportunities toward Solutions Engineering or Solutions Architecture roles. You'll work with cutting-edge video streaming technology, engage with top-tier clients, and be part of a global, inclusive company culture that values diversity and personal growth.

The role combines technical challenges with customer interaction, making it perfect for someone who enjoys both solving complex problems and building strong client relationships. You'll be backed by a supportive team and work with industry-leading technology that powers some of the world's most popular streaming services.