Technical Support Engineer

Broadvoice is seeking an experienced Technical Support Engineer to join their team in a remote position based in Portugal. This role focuses on providing 2nd-level support for Broadvoice's UCaaS solution, requiring 3+ years of experience in technical support with a strong focus on telephony systems.

The position involves working with complex telephone and contact center issues, supporting various teams, and driving improvements in documentation and processes. The ideal candidate will have extensive knowledge of telephony systems (particularly SIP), networking protocols, and experience with various technologies including SQL, Redis, and Linux systems.

Broadvoice offers a compelling work environment focused on growth and development. They provide clear career advancement paths, mentorship opportunities, and a remote-first approach that promotes work-life balance. The company values diversity and inclusion, creating an environment where team members can make meaningful contributions to building a more reliable infrastructure.

The role requires working hours from 14:00 to 23:00, making it suitable for those who prefer afternoon/evening shifts. The position reports to the Manager of Technical Support II and sits within the Technical Support department. This is an excellent opportunity for someone looking to grow their career in a company that values both technical expertise and personal development.

The company emphasizes not just technical skills but also personal growth, offering opportunities to advance in technical skills, develop leadership capabilities, and explore new areas. They promote a culture where success is shared and potential is unlimited, making it an ideal place for ambitious professionals looking to make a significant impact in the UCaaS industry.