Cloud Support Associate Engineer

Canonical, the company behind Ubuntu, is seeking a Cloud Support Associate Engineer to join their global team. This role offers an exciting opportunity for hands-on engineers passionate about Linux and cloud technologies to work with industry experts. The position involves solving complex technical problems, from cloud environment issues to Linux kernel crashes, while providing expert-level support to customers.

As a remote-first company with over 1100 colleagues across 75+ countries, Canonical offers a unique distributed work environment where teams meet in person 2-4 times yearly in various global locations. The role requires strong technical abilities in Linux administration, cloud computing, and basic programming skills, with opportunities to grow and learn as the company's products and services evolve.

The ideal candidate will have a bachelor's degree in a technical field, experience with Linux troubleshooting and server administration, and strong knowledge of cloud computing concepts. They'll be responsible for managing support cases, maintaining knowledge base articles, and ensuring high customer satisfaction while working within SLA guidelines.

Canonical offers comprehensive benefits including a personal development budget, regular compensation reviews, and various travel opportunities. The company's commitment to open source technology and global impact, combined with its profitable and growing status, makes this an excellent opportunity for those looking to build a career in cloud technology support.