Cloud Support Associate Engineer

Canonical is seeking a Cloud Support Associate Engineer to build a career supporting the technical needs of customers leveraging Ubuntu and open source products. This role offers an opportunity for a hands-on engineer with eagerness to learn and a passion for Linux and cloud technologies to work with some of the best people in the industry.

The role involves:

• Providing remote technical support for employees
• Taking ownership of new cases via telephone, email, and web
• Acting as an internal customer advocate
• Handling support cases according to Service Level Agreements (SLAs)
• Contributing to and maintaining knowledge base articles
• Drafting technical notices for internal and external communication
• Prioritizing work to accomplish important and urgent tasks
• Continuous learning as products and services evolve
• Understanding Ubuntu development process
• Maintaining regular communication with the team
• Identifying opportunities to improve service
• Participating in regular weekend working rotation

Requirements:

• Bachelor's degree in a technical field (Computer Science, MIS, Electrical Engineering, etc.)
• Experience with Linux troubleshooting and server administration
• Strong knowledge of Cloud computing concepts
• Knowledge or basic hands-on experience in virtualization/cloud, containers, storage technologies, or networking
• Programming fundamentals in any language
• Strong written and verbal English communication skills
• Ability to learn quickly and handle pressure
• Willingness to travel for team sprints twice yearly

Canonical offers a distributed work environment, personal learning and development budget, annual compensation review, recognition rewards, and other benefits. The company is founder-led, profitable, and growing, with a team of 1100+ colleagues in 75+ countries.

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