Graduate Software Engineer - Customer Engineering

Financial technology firm focused on equity capital markets, connecting investors and underwriters via a collaborative network.
Backend
Entry-Level Software Engineer
Hybrid
101 - 500 Employees
Finance · Enterprise SaaS

Description For Graduate Software Engineer - Customer Engineering

Capital Markets Gateway LLC (CMG) is a pioneering fintech firm revolutionizing the equity capital markets (ECM) space. Founded in 2017, CMG has gained significant backing from prestigious financial institutions including Goldman Sachs, J.P.Morgan, UBS, and Barclays. The platform currently serves nearly 135 buy-side firms managing $40 trillion in AUM and 17 global investment banks.

As a Graduate Software Engineer in the Customer Engineering team, you'll play a crucial role in bridging the gap between product, engineering, and sales. The position offers a unique opportunity to work with sophisticated financial institutions, helping them integrate with CMG's products and services. You'll be responsible for client development team collaboration, technical problem-solving, and platform support.

The role demands strong technical aptitude, with opportunities to work with modern technologies like REST APIs, GraphQL, and various support tools. You'll be based in Brno, joining a collaborative team environment with a strong focus on customer success. The position offers comprehensive benefits including unlimited vacation, fully paid meal vouchers, pension contributions, and professional development opportunities.

The ideal candidate should possess a Computer Science degree, exceptional English communication skills (C1 level), and a basic understanding of Python. You'll need strong analytical and problem-solving abilities, coupled with the capacity to handle multiple customer issues simultaneously. The role offers excellent growth potential in a fast-paced, innovative environment where you'll contribute directly to product improvement and customer satisfaction.

Working at CMG means joining a diverse, inclusive workplace that celebrates different perspectives. The company provides a flexible work environment with hybrid options, modern office facilities in central Brno, and a strong emphasis on professional development and team collaboration.

Last updated 5 days ago

Responsibilities For Graduate Software Engineer - Customer Engineering

  • Develop in-depth knowledge of the CMG platform to support client inquiries
  • Handle customer support inquiries via various communication channels
  • Monitor for, diagnose, and resolve customer issues
  • Provide support for API products and address API-related customer queries
  • Create onboarding materials, including integration diagrams
  • Document support issues and escalate where necessary
  • Deliver excellent customer service
  • Develop insights on client pain points and influence product direction

Requirements For Graduate Software Engineer - Customer Engineering

Python
  • A degree in Computer Science
  • Exceptional communication skills in English (min. C1, both written and verbal)
  • Basic knowledge of Python or similar programming language
  • Keen analytical and problem-solving skills
  • Ability to multi-task balancing simultaneous customer issues
  • Comfortable working in a collaborative, fast-paced team environment

Benefits For Graduate Software Engineer - Customer Engineering

Education Budget
  • Unlimited vacation
  • Meal vouchers paid in full
  • Pension contributions
  • Language courses
  • Tech courses and conferences
  • Top-of-the-line MacBook
  • Company team-building events
  • Flexible working hours
  • Work from home possibility
  • Newly renovated office in central Brno

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