IT Service Desk Engineer

Leading trading platform expanding globally, known for top-rated products with cutting-edge technology and seamless client experience.
DevOps
Mid-Level Software Engineer
Hybrid
Finance

Description For IT Service Desk Engineer

Capital.com, a leading global trading platform renowned for its cutting-edge technology and seamless trading experience, is seeking an IT Service Desk Engineer to join their dynamic team in Warsaw. This role represents an exciting opportunity to be part of a rapidly expanding fintech company that's making waves in the trading industry.

As an IT Service Desk Engineer, you'll be at the forefront of maintaining and optimizing the company's technical infrastructure. Your responsibilities will span from hands-on technical support to system administration, making you an integral part of keeping the organization's technology backbone running smoothly. You'll manage everything from user support requests to equipment diagnostics, while also contributing to documentation and system access management.

The ideal candidate will bring a strong foundation in IT support, combined with excellent interpersonal skills and a proactive approach to problem-solving. You'll need confident knowledge of PC hardware, software, and various operating systems, along with experience in managing global corporate IT systems like Google Workspace and identity providers such as Okta.

What makes this opportunity particularly attractive is the comprehensive benefits package, including medical insurance, flexible hybrid working arrangements, and modern equipment. You'll also benefit from professional development opportunities through annual performance assessments and the chance to work with some of the industry's brightest minds. The company's forward-thinking approach is reflected in their workation policy and employee assistance programs, demonstrating their commitment to work-life balance and employee wellbeing.

This role offers the perfect blend of technical challenges and professional growth opportunities in a fast-paced, global fintech environment. Join Capital.com and be part of a team that's shaping the future of trading technology while building a rewarding career in IT services.

Last updated 4 days ago

Responsibilities For IT Service Desk Engineer

  • Receiving and handling user requests in the scope of IT support
  • Preparation of user equipment and diagnostics of technical condition
  • Creating and maintaining user instructions
  • Granting access to internal services/applications
  • Administration of corporate messenger and mail system
  • Maintaining IT Assets inventory
  • Assistance in device purchasing and supplier communication
  • Assistance in device management

Requirements For IT Service Desk Engineer

  • Strong interpersonal skills
  • Confident knowledge of PC hardware, software, and various OS
  • Responsible attitude and attentiveness
  • Experience in managing global corporate IT systems (Google Workspace, Manage Engine, Okta)
  • Excellent problem-solving skills
  • Strong written and verbal communication skills
  • Experience with IT Asset Management Systems
  • Experience in self-driven role within technology-focused organization

Benefits For IT Service Desk Engineer

Medical Insurance
Mental Health Assistance
  • Medical Insurance Coverage
  • Hybrid work with flexible hours
  • Modern equipment
  • Full annual performance assessment
  • Employee Assistance and referral program
  • Company matched contributory pension
  • Workation policy
  • Opportunity to work with top industry talent

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