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Technical Consulting Engineer DataCenter Routing & Switching

Worldwide leader in technology that powers the internet, focusing on enterprise networking solutions.
Cloud
Senior Software Engineer
Hybrid
5,000+ Employees
5+ years of experience
Enterprise SaaS · Networking
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Description For Technical Consulting Engineer DataCenter Routing & Switching

Join Cisco's Global Technical Center (TAC) as part of the Data Center Routing and Switching (DCRS) team within Customer Experience—Support Services. This role combines advanced networking expertise with customer support excellence. You'll tackle complex networking challenges involving protocols like EIGRP, OSPF, BGP, VXLAN, and MPLS while working in a hybrid environment from Mexico City.

The position requires deep technical knowledge in routing and switching, with hands-on experience in network troubleshooting and implementation. You'll work with cutting-edge technologies, supporting Cisco's enterprise customers in optimizing their network solutions. The role offers a blend of technical problem-solving and customer interaction, requiring both strong networking expertise and excellent communication skills.

Cisco offers a comprehensive benefits package and a culture focused on inclusion and innovation. As part of #WeAreCisco, you'll join a global leader in networking technology, working with diverse teams and having opportunities for continuous learning and career growth. The company emphasizes work-life balance with flexible time off policies and supports community involvement through paid volunteer time.

This position is ideal for experienced network engineers who are passionate about solving complex technical challenges, enjoy working with customers, and want to be part of a company that's shaping the future of networking technology. The hybrid work model offers flexibility while maintaining connection with the team and Cisco's collaborative culture.

Last updated 2 days ago

Responsibilities For Technical Consulting Engineer DataCenter Routing & Switching

  • Support customers remotely, solving sophisticated challenges in live environments
  • Apply advanced tackle techniques to craft outstanding solutions tailored to each customer's needs
  • Collaborate with engineering and development teams to resolve critical issues
  • Reproduce and troubleshoot customer-reported problems in lab environments

Requirements For Technical Consulting Engineer DataCenter Routing & Switching

Python
Linux
  • 5+ years in technical support experience
  • Routing & Switching Expertise (Design, Implementation, Troubleshooting)
  • Experience with Wireshark and TCP/IP packet analysis
  • Knowledge of Layer 2/3 Technologies including STP, vPC, EIGRP, OSPF, ISIS
  • Experience with Network Management Protocols
  • English level equivalent to B2 or higher
  • Bachelor's degree in technical field preferred
  • Experience with Cisco Nexus Platforms preferred
  • Industry certifications (CCNA, CCNP, CCIE) preferred

Benefits For Technical Consulting Engineer DataCenter Routing & Switching

401k
Dental Insurance
Medical Insurance
Vision Insurance
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401k with company match
  • Paid holidays
  • Vacation time
  • Sick time off
  • Volunteer time off
  • Life insurance
  • Disability coverage

Interested in this job?